Privacy Notice

Effective date: May 28, 2019

The Barnes Atelier Ltd (“The Barnes Atelier”, "us", "we", or "our") operates and provides this privacy notice for www.barnesatelier.com website (hereinafter referred to as the "Website"). We are committed to protecting the personal information that you share with us, and we want to maintain the trust that our students, visitors and supporters have in us — especially when using our website or being contacted by us directly.

The information that you share with us enables you to decide how you would like to hear from us, tailoring the information that you receive. It also helps us to get a better understanding of our audience so we can continue to deliver, develop and evaluate our curriculum, course offerings, events and opportunities that interest you.

By using our Website, or by providing us with personal information directly, you agree to the collection and use of that information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.barnesatelier.com

GDPR

GDPR (General Data Protection Regulation) is a regulation which enhances and strengthens data protection within the European Union, including the United Kingdom. The Barnes Atelier is legally obliged to comply with the provisions of Data Protection Act 1998 and has made changes and updated our policies to ensure we are compliant with GDPR.

What Personal Information Do We Collect?

Depending on the nature of your relationship with The Barnes Atelier, we may collect and process the following examples of personal information - although we may at times also need to collect other personal information that is not listed here:

  • Basic information (e.g. your name, date of birth, gender)
  • Contact information (e.g. address, telephone number, email address)
  • Sensitive information (e.g. bank details, credit card details, medical information)
  • Analytics information (e.g. IP address, browser type, device)

How Do We Collect Personal Information?

The Barnes Atelier collects your information whenever you decide to interact with us. Information is largely collected through this website but it might also be over the phone, in person or via email.

We might collect information from you when you:

  • Visit our website - see our cookie notice
  • Register for a course
  • Attend an event or open studio day at The Barnes Atelier
  • Attend an external event held by The Barnes Atelier
  • Apply to study
  • Enter a scholarship competition
  • Sign up to our email newsletter
  • Contact us directly via email, phone, in person or a contact form on our website

The Barnes Atelier also monitors how our visitors interact with our website so that we can make sure it is functioning in a user-friendly manner when you are booking a course or simply looking for information. In collecting personal information from you, our aim is to contribute to the smooth running and development of the School, and to let you know about things that might be of interest to you.

VISITOR DATA

When you buy something on this website, we collect personal information from you to fulfill the order.

We may collect information like your:

  • Billing and shipping address
  • Details relating to your purchase (for example, your shirt size)
  • Email address
  • Name
  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

ANALYTICS

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device
  • Web pages you visited prior to coming to this website
  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks
  • Internal links
  • Pages visited
  • Scrolling
  • Searches
  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

CUSTOMER ACCOUNTS

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)
  • Details about your orders (for example, your shirt size)
  • Email address
  • Name
  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.


How Do We Use Your Information? . . .

The Barnes Atelier collects information from you to ensure that we provide an efficient and personal service of communication that our students and supporters expect.

We might use your information in the following ways:

  • To carry out administrative functions (e.g. completing application forms, booking courses, processing orders, taking payments, managing your account)
  • To send you information that we think might be of interest to you
  • To invite you to events
  • To comply with our legal and regulatory obligations, including health & safety and safeguarding
  • To improve our services
  • To handle complaints
  • To monitor student progress
  • To conduct investigations and due diligence
  • To undertake research

Additionally through the use of our website we may contact you for reasons herein.

EMAILS

Abandoned Cart Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  • You enter your email address at checkout, or are logged into your Customer Account.
  • You add a product which is in stock to your shopping cart.
  • You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email. The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing Emails & Newsletters

The Barnes Atelier would like to send you information about courses, workshops and events, exhibitions and other opportunities which may be of interest to you. You can either sign up to our e-newsletter via our website or, if you have requested to be, you will be added to our mailing list when you book a course via our website.

If you have consented to receive marketing information, there always is the opportunity to unsubscribe at the bottoms of every e-newsletter.

You also have the right to stop us from contacting you in writing. If you no longer wish to be contacted for marketing purposes in our mailings, please email info@barnesatelier.com to let us know and we will remove your information from our lists.

We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and Account Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account
  • Your Customer Account password has been reset or updated
  • You’ve made a purchase
  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Google Analytics with IP Anonymisation

Your IP address and information about your behaviour on our website are collected and processed anonymously by Google Analytics in a way that means it is impossible for you to be identified as an individual.

Analytics also uses cookies to provide us with information about the make-up of our website’s audience and allows us to competently manage the site, updating it according to the way in which our audience interact with it. This data is shared between the Barnes Atelier and Google Analytics, in a secure system.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. Google Analytics is a noninvasive form of third party cookie. See our cookie policy.

Social Media

If your social media settings on platforms such as Facebook and Instagram allow, we may have permission to use information which you have shared on such sites (e.g. your location and interests) to advertise The Barnes Atelier's activities to you. This information is pseudonymised and the we have no direct access to your personal information from these sites.

Photography & Filming

At times we may photograph activities at The Barnes Atelier to use for marketing and promotional purposes. These images help bring an awareness and understanding to our supporters, and the general public as to what we do at the atelier. The Barnes Atelier requires verbal and/or written consent from students taking part in all courses before a session is photographed. We may also ask for consent in the form of student contracts or release forms. In the event of hosting a public event, we will employ a professional photographer, and by attending the event you agree to be photographed.

The Barnes Atelier might use images for the following hard copy and digital marketing purposes:

  • Social media
  • Online advertising
  • Website
  • Brochures
  • Leaflets
  • Flyers
  • Posters
  • Books or other publications
  • Printed advertising

Should you wish for a photograph of yourself to be removed from our online platforms (for example our website or social media) please email info@barnesatelier.com and include the location in which we can find the image. Please note that any print material cannot be revoked once published (where consent was previously given).


If you are from the European Economic Area (EEA), The Barnes Atelier Limited legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it.

The Barnes Atelier may process your Personal Information because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

How We Keep Your Personal Information Safe . . .

The security of your personal information is very important to us. We will ensure that the personal information that you provide us via this website is held on secure servers.

We will take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data and protect against accidental loss or destruction of, or damage to personal data.

Details of credit card payments that you make via our website to us are held by a third party payment provider who must comply with strict security and confidentiality rules and comply with data protection legislation.

Retention of Data

The Barnes Atelier will retain your Personal Informaiton only for as long as it is in our legitimate interest. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

The Barnes Atelier will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer periods.

Transfer of Data

In operating our website it may become necessary to transfer data that we collect from you for processing and storing to locations outside of the European Union, your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Barnes Atelier will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Under certain circumstances, The Barnes Atelier may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Barnes Atelier may disclose your Personal Information in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of The Barnes Atelier Limited
  • To prevent or investigate possible wrongdoing in connection with the Website
  • To protect the personal safety of users of the Website or the public
  • To protect against legal liability


Third Party Organisations . . .

We may employ third party companies and individuals to facilitate our Website, provide the Website on our behalf, perform Service-related services or assist us in analysing how our Website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SQUARESPACE

Our website and store are hosted on Squarespace, Inc. (Squarespace). They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on secure databases protected via a variety of industry-standard access controls.

Squarespace uses analytics tools (see below 'Analytics' for more) to help us measure traffic and usage trends for our Site. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, and other information that assists us in improving our Site.

Squarespace uses third party payment processors (see 'Payments' below) to assist it in processing your personally identifiable payment information securely. Such third party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy.

You can read Squarespace's Terms of Service here or Privacy Statement here.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Website.

  • Google Analytics
    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Payments

We may provide paid products and/or services within the Website. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA). . .

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR). . .

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Barnes Atelier aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you.
    Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification.
    You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object.
    You have the right to object to our processing of your Personal Data.

  • The right of restriction.
    You have the right to request that we restrict the processing of your personal information.

  • The right to data portability.
    You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent.
    You also have the right to withdraw your consent at any time where The Barnes Atelier Limited relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

Further information

To find out more about GDPR and data protection laws, please visit the Information Commissioner’s Office at ico.org.uk


Changes to This Privacy Policy. . .

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Disclaimer. . .

Although every effort has been made to ensure the information in this policy is accurate at the time of publication, The Barnes Atelier does not accept any liability for error or omission.

Contact Us. . .

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@barnesatelier.com
  • By post: 16a Barnes High Street, Old Bakehouse Studios, London, SW13 9LW